Refund policy

  1. IN THE EVENT OF AN ATTEMPTED DELIVERY WHERE THE RECEIVER WAS EITHER NOT RESPONSIVE, UNAVAILABLE TO RECEIVE THE GIFT, OR POSTPONED TO A LATER DATE, THE SAME PRODUCT CAN BE RE-DELIVERED THE FOLLOWING DAY WITH AN ADDITIONAL CHARGE OF AED 30 DUBAI /35 AED OUTSIDE DUBAI. KEEP NOTE THAT RE-DELIVERY WILL BE FOR THE SAME ITEM IN ITS CURRENT CONDITION. IF THE CONDITION IS NOT SATISFACTORY, THE SENDER WOULD HAVE TO RE-PURCHASE THE ITEMS, AND DELIVERY WILL TAKE PLACE ONLY IN THE NEXT AVAILABLE TIME-SLOT AFTER THE RECIPIENT CONFIRMATION IS RECEIVED.

    IN THE EVENT OF NO RESPONSE FROM THE RECEIVER DURING DELIVERY, THE SENDER WILL BE UPDATED. IF IN CASE THERE IS NO RESPONSE FROM THE SENDER, THE ORDER WILL BE CANCELLED AND NO REFUND WILL BE ISSUED IF IT PASSES 24 HOURS FROM THE TIME OF DELIVERY.

  2. IF THE ORDER IS REFUSED BY THE RECEIVER DURING THE ADDRESS CAPTURING STAGE, A REFUND WILL BE ISSUED IF THE ORDER IS NOT YET PREPARED. A REFUND WILL NOT BE ISSUED IF THE ORDER HAS BEEN PREPARED. SENDER WOULD NEED TO PROVIDE AN ALTERNATIVE RECIPIENT.
  3. IF THE ORDER IS REFUSED BY THE RECEIVER UPON DELIVERY, A REFUND WILL NOT BE ISSUED AND THE ORDER WILL RETURN BACK TO OUR LOCATION. SENDER WOULD NEED TO PROVIDE AN ALTERNATIVE RECIPIENT AND RE-DELIVERY CHARGE OF AED 30 DUBAI / AED 35 OUTSIDE DUBAI WILL BE APPLIED.